Previously, KB Bank customers had to switch between multiple applications like Mobile Banking, SMS Banking, and Wokee—resulting in friction, inconsistent experiences, and slower service time. The need for a unified, efficient, and user-friendly digital ecosystem became more urgent as customer expectations grew.

Through a strategic partnership between DCT Group and PT KB Data System Indonesia, KBSTAR was developed to deliver a fully integrated banking experience for both retail and corporate users.

Why the Project Began

The initiative started when Bank Bukopin saw the need to elevate service quality and simplify digital access for customers. Their existing systems were fragmented, forcing users to operate multiple apps for different services.

This challenge created an opportunity to build a single application capable of integrating all features into one ecosystem. DCT Group, together with KB Data System Indonesia, collaborated to create KBSTAR Mobile and KBSTAR Corporate Web as a unified solution.

Crafting a Unified Digital Banking Experience

Our teams conducted extensive market research to determine UI/UX directions, color systems, and customer expectations. This included a full rebranding effort to modernize the visual identity of the new KBSTAR platform.

We also mapped out essential features, reviewed the competitive landscape, and designed flows for both retail mobile apps and digital corporate services. By understanding pain points from every existing feature, we created a smoother, more intuitive banking experience.

Key tasks completed:

• Market research for UI/UX color direction and visual identity

• Rebranding and full UI/UX design revamp

• Research and analysis of mobile app features

• Development of KBSTAR Retail app and KBSTAR Biz Corporate Web

• Pain point identification across all features

• Simplified onboarding process for account opening and loan applications

Making Banking Simpler for Every Customer

One of the main transformations was streamlining the onboarding process. Previously, users spent unnecessary time navigating multiple systems just to open an account or apply for a loan. KBSTAR introduced a simplified and guided onboarding journey, helping users complete these tasks with fewer steps and more clarity. With everything in one place, customers now experience faster, more convenient banking.

7-Minutes For Each Customer

The unified system significantly boosted operational productivity by reducing onboarding time by approximately 7 minutes per customer. This improvement not only saves internal resources but enhances customer satisfaction with a more efficient experience. Customers now only need one app—KBSTAR—to access every KB Bank feature, from opening accounts to handling financial transactions. The time required for onboarding improved by 53%, making the entire process faster and smoother.

One App, One Experience, One Future

KBSTAR marks the beginning of a more connected and customer-focused digital banking era at KB Bank. By integrating multiple systems into a single, cohesive platform, the bank now delivers a stronger, smoother, and more efficient user experience. With continued innovation, KBSTAR is set to redefine how customers engage with banking—bringing convenience, clarity, and speed into one unified ecosystem.